Effective Date: 20 August 2026
Last Updated: 20 August 2026

StyleLulu respects your privacy. This Privacy Policy explains how Guangzhou Yuandu network technology Co., Limited (trading as StyleLulu, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit or shop at https://www.stylelulu.com (the “Site”), create an account, place an order, contact us, or subscribe to our marketing communications.

Please read this Policy carefully. By using the Site or providing personal information to us, you acknowledge the practices described in this Policy.

 

1. Personal Information We Collect

The personal information we collect depends on how you use the Site. We may collect the following categories of information:

Category	Examples
Contact and delivery information	Name, email address, telephone number, billing address, shipping address, and country/region
Order and transaction information	Products viewed or purchased, order number, order status, payment status, delivery method, return or refund request, and communications about an order
Account information	Account login details and preferences if you create an account
Payment information	Payment method and transaction information supplied through the payment methods shown at checkout. We do not ask you to email us your full payment-card details.
Device and usage information	IP address, browser type, device information, pages viewed, referral source, approximate location derived from IP address, and Site interaction information
Marketing preferences	Newsletter subscription status, consent choices, promotion interactions, and unsubscribe requests
Customer-service information	Messages, photographs, order details, and other information you provide when you contact us about a product, order, return, or complaint

Please do not send us unnecessary sensitive information, including full payment-card numbers, government identification numbers, or medical information, by email or social media.

2. How We Use Your Personal Information

We use personal information only when it is reasonably necessary for our business and customer-service activities, including to:

• operate, secure, and improve the Site, shopping cart, customer account, and checkout process;
• process and confirm orders, take payment through the payment methods available at checkout, arrange delivery, and provide order updates;
• respond to questions, requests, returns, refunds, product concerns, and complaints;
• communicate important information about an order, product, service, or policy change;
• send newsletters, offers, and marketing communications where you have opted in or where otherwise permitted by applicable law;
• prevent fraud, unauthorised transactions, security incidents, and misuse of the Site;
• analyse Site performance and improve our products, services, content, and customer experience; and
• comply with applicable legal, tax, accounting, consumer-protection, and record-keeping obligations, or establish, exercise, or defend legal claims.

Where a legal basis is required for processing, we may rely on performance of a contract, steps taken at your request before entering into a contract, our legitimate interests in operating and protecting our ecommerce business, compliance with legal obligations, or your consent where required.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site and provide a functional shopping experience. These technologies may help us remember items in your cart, keep the Site secure, remember preferences, understand Site performance, and, where enabled and permitted by law, measure marketing performance.

Some cookies are necessary for the Site, cart, and checkout to function. Where required by applicable law, we will seek consent before setting non-essential analytics or advertising cookies. You may also manage cookies through your browser settings. Please note that disabling necessary cookies may affect functions such as the shopping cart, account access, and checkout.

We do not claim to honour browser “Do Not Track” signals unless and until that functionality is specifically implemented and communicated through the Site’s cookie controls.

4. How We Share Personal Information

We may share personal information with trusted service providers only where reasonably necessary to operate our business, fulfil orders, provide customer support, protect the Site, or comply with law.

Recipient category	Purpose of sharing
Ecommerce and website providers	Hosting, maintaining, securing, and operating the Site, customer accounts, shopping cart, and checkout
Payment providers	Processing payments, preventing fraud, handling payment disputes, and confirming transactions
Fulfilment, shipping, and logistics providers	Processing, packing, shipping, tracking, and, where applicable, returning orders
Customer-service and communications providers	Delivering customer support, order communications, email, and messaging services
Analytics and marketing providers	Measuring Site performance or marketing effectiveness, and delivering marketing communications, where enabled and permitted by law
Professional advisers and authorities	Obtaining legal, accounting, insurance, or security advice; complying with lawful requests; protecting our rights, customers, and business
Corporate transaction parties	Evaluating or completing a merger, sale, financing, restructuring, or acquisition, subject to appropriate safeguards

We require service providers to handle personal information only for the relevant services they provide to us, except where a provider acts as an independent controller under its own privacy policy, such as a payment provider.

5. International Data Transfers

Because we operate online and use service providers that may be located in different countries, your personal information may be processed outside the country or region in which you live. Where applicable law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism and take reasonable steps to protect your information.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The retention period depends on the nature of the information, the purpose for which it was collected, operational needs, and applicable legal requirements.

For example, we retain order, payment-status, delivery, return, and customer-service records for as long as needed to fulfil orders, provide support, comply with tax, accounting, consumer-protection, and legal obligations, and resolve disputes. We retain marketing preferences until you unsubscribe or withdraw consent, while keeping limited suppression information where necessary to honour your opt-out request. We may retain limited information for longer where required or permitted by law, including for fraud prevention and legal claims.

7. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to our processing of your personal information. You may also have a right to receive a portable copy of certain information and to withdraw consent where consent is the basis for processing.

To make a request, email service@stylelulu.com with the subject line “Privacy Request.” Please provide enough information for us to identify your request and verify your identity. We may need to request additional information before completing a request in order to protect your account and personal information.

You may opt out of marketing emails at any time by selecting the unsubscribe link in the message or by emailing us. Opting out of marketing does not stop transactional messages about an order, account, return, refund, security issue, or other service matter.

If you believe that our handling of your personal information violates applicable law, you may have the right to complain to the relevant data-protection authority in your place of residence or where the issue occurred.

8. Children’s Privacy

The Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16 in violation of applicable law. If you believe that a child has provided us with personal information, please contact us at service@stylelulu.com so that we can investigate and take appropriate steps.

9. Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information. Payments are processed using the payment methods and providers shown at checkout. No website, electronic transmission, or data-storage system can be guaranteed to be completely secure; please use reasonable care to protect your account credentials and contact us promptly if you believe your account or personal information has been compromised.

10. Third-Party Links

The Site may link to third-party websites or social-media services. Their privacy practices are governed by their own privacy notices, and we are not responsible for their content or privacy practices. We encourage you to review third-party policies before providing personal information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Site functionality, service providers, or legal requirements. The updated version will be posted on the Site with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent before a material change takes effect.

12. Contact Us

If you have questions, concerns, or privacy requests, please contact:

Guangzhou Yuandu network technology Co., Limited
Trading as: StyleLulu
Room 615, Tongyue Shangmao Building, Xicha Road, Baiyun District, Guangzhou
Email: service@stylelulu.com
Customer-service hours: Hong Kong Time, Monday–Friday 8:00 AM–6:00 PM; Saturday 9:00 AM–12:00 PM